{"id":1220,"date":"2025-06-26T09:49:57","date_gmt":"2025-06-26T07:49:57","guid":{"rendered":"https:\/\/cp-praxis.ch\/?page_id=1220"},"modified":"2026-11-03T20:31:26","modified_gmt":"2026-11-03T19:31:26","slug":"shipping-returns-policy","status":"publish","type":"page","link":"https:\/\/cp-praxis.ch\/en\/shipping-returns-policy\/","title":{"rendered":"Shipping &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1220\" class=\"elementor elementor-1220\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c21683d e-flex e-con-boxed e-con e-parent\" data-id=\"c21683d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23b38a3 e-con-full e-flex e-con e-child\" data-id=\"23b38a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8083832 e-con-full e-flex e-con e-child\" data-id=\"8083832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c188d6c elementor-widget elementor-widget-text-editor\" data-id=\"c188d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 id=\"user-content-1-shipping-switzerland-only\" class=\"epitaxy-document-heading\" dir=\"auto\" data-ck-s=\"2111\" data-ck-e=\"2145\">1. Shipping (Switzerland only)<\/h3><ul><li data-ck-s=\"2146\" data-ck-e=\"2184\">Delivery time: 3 to 10 business days<\/li><li data-ck-s=\"2185\" data-ck-e=\"2217\">Parcel shipping cost: CHF 5.00<\/li><li data-ck-s=\"2218\" data-ck-e=\"2306\">Gift vouchers: free of charge \u2013 by email as PDF, by post, or collected at our practice<\/li><li data-ck-s=\"2307\" data-ck-e=\"2345\">Free shipping on orders from CHF 100<\/li><li data-ck-s=\"2346\" data-ck-e=\"2399\">Free pick-up at our practice in Basel or Bottmingen<\/li><\/ul><p data-ck-s=\"2401\" data-ck-e=\"2563\">All orders are shipped via Swiss Post or a trusted courier service. You will receive a confirmation email with tracking information once your order is dispatched.<\/p><h3 id=\"user-content-2-returns\" class=\"epitaxy-document-heading\" dir=\"auto\" data-ck-s=\"2565\" data-ck-e=\"2579\">2. Returns<\/h3><p data-ck-s=\"2580\" data-ck-e=\"2749\">For hygiene reasons, we only accept returns of products that are\u00a0<strong>unopened, unused and undamaged, in their original packaging<\/strong>\u00a0(including seal\/film, where applicable).<\/p><ul><li data-ck-s=\"2751\" data-ck-e=\"2805\"><strong>Return window:<\/strong>\u00a014 days from receipt of the goods<\/li><li data-ck-s=\"2806\" data-ck-e=\"2963\"><strong>Not returnable:<\/strong>\u00a0opened or used products, products with a broken seal or damaged packaging, gift vouchers (valid for one year from the date of purchase)<\/li><li data-ck-s=\"2964\" data-ck-e=\"3212\"><strong>How to return:<\/strong>\u00a0Before sending anything back, email us at\u00a0<a href=\"mailto:info@cp-praxis.ch\" target=\"_blank\" rel=\"noopener noreferrer\">info@cp-praxis.ch<\/a>\u00a0with your order number. Then send the product to: CP Praxis, Schlossgasse 24, 4103 Bottmingen, Switzerland. You can also drop it off in person at one of our practices.<\/li><li data-ck-s=\"3213\" data-ck-e=\"3282\"><strong>Return shipping costs:<\/strong>\u00a0Return shipping is paid by the customer.<\/li><li data-ck-s=\"3283\" data-ck-e=\"3461\"><strong>Refund:<\/strong>\u00a0Once we have received and checked the product, we refund the purchase price within 14 days to the original payment method. Original shipping costs are not refunded.<\/li><li data-ck-s=\"3462\" data-ck-e=\"3528\"><strong>Exchanges:<\/strong>\u00a0Exchanges are possible under the same conditions.<\/li><\/ul><h3 id=\"user-content-3-damaged-or-incorrect-items\" class=\"epitaxy-document-heading\" dir=\"auto\" data-ck-s=\"3530\" data-ck-e=\"3563\">3. Damaged or incorrect items<\/h3><p data-ck-s=\"3564\" data-ck-e=\"3798\">If a product arrives damaged or you received the wrong item, please contact us within 7 days of receipt at\u00a0<a href=\"mailto:info@cp-praxis.ch\" target=\"_blank\" rel=\"noopener noreferrer\">info@cp-praxis.ch<\/a>, including a photo. In this case we cover return shipping and send a free replacement or issue a full refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Shipping (Switzerland only) Delivery time: 3 to 10 business days Parcel shipping cost: CHF 5.00 Gift vouchers: free of charge \u2013 by email as PDF, by post, or collected at our practice Free shipping on orders from CHF 100 Free pick-up at our practice in Basel or Bottmingen All orders are shipped via Swiss [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1220","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/pages\/1220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/comments?post=1220"}],"version-history":[{"count":17,"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/pages\/1220\/revisions"}],"predecessor-version":[{"id":7295,"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/pages\/1220\/revisions\/7295"}],"wp:attachment":[{"href":"https:\/\/cp-praxis.ch\/en\/wp-json\/wp\/v2\/media?parent=1220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}