Shipping & Returns Policy

1. Shipping (Switzerland only)

• Delivery time: 3 to 10 business days
• Parcel shipping cost: CHF 5.00
• Gift vouchers: free of charge – by email as PDF, by post, or collected at our practice
• Free shipping on orders from CHF 100
• Free pick-up at our practice in Basel or Bottmingen

All orders are shipped via Swiss Post or a trusted courier service. You will receive a confirmation email with tracking information once your order is dispatched.

2. Returns

For hygiene reasons, we only accept returns of products that are unopened, unused and undamaged, in their original packaging (including seal/film, where applicable).

• Return window: 14 days from receipt of the goods
• Not returnable: opened or used products, products with a broken seal or damaged packaging, gift vouchers (valid for one year from the date of purchase)
• How to return: Before sending anything back, email us at info@cp-praxis.ch with your order number. Then send the product to: CP Praxis, Schlossgasse 24, 4103 Bottmingen, Switzerland. You can also drop it off in person at one of our practices.
• Return shipping costs: Return shipping is paid by the customer.
• Refund: Once we have received and checked the product, we refund the purchase price within 14 days to the original payment method. Original shipping costs are not refunded.
• Exchanges: Exchanges are possible under the same conditions.

3. Damaged or incorrect items

If a product arrives damaged or you received the wrong item, please contact us within 7 days of receipt at info@cp-praxis.ch, including a photo. In this case we cover return shipping and send a free replacement or issue a full refund.